top of page

Frequently Asked Questions

​This depends on your dog’s breed, coat type, lifestyle, and maintenance routine at home.

General recommendations:

  • Curly & Oodle coats: every 4–6 weeks

  • Long silky coats: every 4–6 weeks

  • Double coats: every 6–8 weeks

  • Short coats: every 6–10 weeks

Regular grooming helps maintain skin health, coat condition, and comfort.

1. How often should my dog be groomed?

2. Why is my dog’s coat matted even though I brush at home?

​Many mats form underneath the top layer of the coat and may not be visible immediately.

Common reasons include:

  • Surface brushing only

  • Incorrect brushing tools

  • Moisture trapped in the coat

  • Friction from harnesses or collars

We recommend using both a slicker brush and metal comb to ensure the coat is brushed through to the skin

3. Will my dog need to be shaved if they are matted?

Not always — however, severe matting may require clipping the coat short for welfare reasons.

Brushing out dense matting can:

  • Be painful

  • Damage the skin

  • Cause stress and anxiety

  • Take excessive time

Your dog’s comfort and safety will always come first.

4. Why do groomers charge extra for dematting?

Dematting requires significantly more:

  • Time

  • Labour

  • Handling

  • Equipment maintenance

  • Physical strain on the dog and groomer

In some cases, severe dematting may also increase the risk of skin irritation or injury.

Generally, double-coated breeds should not be shaved unless medically necessary or severely impacted by matting.

Shaving double coats may:

  • Affect coat texture

  • Alter regrowth

  • Reduce natural insulation

  • Increase risk of sun exposure

We usually recommend regular deshedding and coat maintenance instead.

5. Can double-coated dogs be shaved?

6. What happens if my dog is anxious during grooming?

Many dogs feel nervous during grooming, especially puppies or dogs with limited grooming experience.

Our approach focuses on:

  • Gentle handling

  • Patience

  • Frequent breaks when needed

  • Creating positive grooming experiences

We always work within the dog’s comfort level and welfare needs.

7. How long does a grooming appointment take?

Appointment times vary depending on:

  • Breed and coat type

  • Coat condition

  • Grooming style requested

  • Dog behaviour and tolerance

Most appointments range between 2–4 hours.

8. Can I stay and watch during grooming?

For most dogs, grooming is less stressful when owners are not present. Dogs often become more anxious or excited when they can see their owners nearby.

Our team will always contact you if needed during the appointment.

9. At what age should puppies start grooming?

We recommend introducing puppies to grooming from around 12–16 weeks old, depending on vaccination status.

Early grooming helps puppies become comfortable with:

  • Brushing

  • Bathing

  • Drying

  • Clipping sounds

  • Nail trimming

  • Handling

Positive early experiences often lead to calmer adult dogs.

10. How should I prepare my dog before their appointment?

Before your appointment:

  • Allow your dog a toilet break

  • Avoid feeding a large meal immediately beforehand

  • Bring your dog on a secure lead

  • Inform us of any medical or behavioural concerns

If your dog has matting, sensitivity, or anxiety, please let us know in advance.

11. Do you groom elderly or special-needs dogs?

Yes. Senior and special-needs dogs are welcome, and we always prioritise comfort and safety.

Please inform us of any health conditions (e.g. arthritis, heart issues, seizures, anxiety, lumps, or mobility problems) before the appointment.

These dogs may need extra care, slower handling, or additional support, which can sometimes involve extra fees for extended time or assistance.

Grooming results may also be adjusted depending on your dog’s comfort and tolerance, and perfect styling may not always be possible.

If a groom is considered unsafe or too stressful, we may need to modify or refuse the service.

Your dog’s wellbeing will always come first.

12. What products do you use?

We use professional grooming products selected based on each dog’s individual needs, including:

  • Coat type

  • Skin sensitivity

  • Coat condition

  • Breed requirements

We assess your dog on the day and choose products that best suit their skin and coat to ensure a safe and comfortable grooming experience.

If your dog has allergies or skin sensitivities, please let us know before the appointment.

Our products are sourced from reputable Australian suppliers and professional grooming brands, including Igroom, Plush Puppy, Hyponic, Iv San Bernard, and Pet Esthe, among others.

Still Have Questions?
 

We’re always happy to discuss your dog’s individual coat care, grooming routine, and maintenance needs.

Our goal is to provide a safe, comfortable, and professional grooming experience tailored to every dog.

bottom of page